Shipping policy

At Pristine Care by Hollywood, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.


  • Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


Contact Us


If you have any questions on how to return your item to us, contact us:


Email: tonya@pristinecarebyhollywood.shop

Phone: 980-215-9523

Address: Pristine Care by Hollywood LLC 9625 David Taylor Dr Charlotte, 

NC 28262